Nimbey Inc. ("Charle", "we", "us", or "our") operates the Charle platform, accessible at gocharle.com. This Privacy Policy explains how we collect, use, and protect information about you when you use our services.

By using Charle, you agree to the collection and use of information as described in this policy. If you have questions, you can reach us at hello@gocharle.com.

1. Information We Collect

We collect information in the following ways:

Account information. When you sign up, we collect your name, email address, and payment details.
Platform data. We collect data from the social media accounts and channels you connect to Charle, including message content and customer interactions, in order to deliver automated responses on your behalf.
Usage data. We collect information about how you use the platform, including campaign settings, analytics, and feature usage.
Communications. If you contact us by email or through our support channels, we retain those communications.
Cookies and tracking. We use cookies and similar technologies to keep you logged in, understand how the product is used, and improve performance.

2. How We Use Your Information

To provide and operate the Charle platform
To process payments and manage your subscription
To send automated messages on your behalf through connected channels
To improve and develop our product and features
To send you service-related communications and product updates
To respond to your support requests
To comply with legal obligations

We do not sell your personal information to third parties.

3. Data from Your Customers

When you use Charle to automate conversations with your own customers, we process messages and contact information on your behalf. You are responsible for ensuring you have the appropriate rights and consents to use customer data through our platform. We act as a data processor in these cases and only use this data to deliver the service to you.

4. Third-Party Services

Charle integrates with third-party platforms including Instagram, Facebook, WhatsApp, and email providers. Your use of those platforms is subject to their own privacy policies. We also use third-party services for payment processing, analytics, and infrastructure. These providers only access your data to the extent necessary to perform their services.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. If you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or compliance reasons.

6. Security

We take reasonable technical and organizational measures to protect your information. This includes encrypted data transmission, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you are located, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict how we process your data
Receive a copy of your data in a portable format

To exercise any of these rights, email us at hello@gocharle.com.

8. Children

Charle is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, where appropriate, notify you by email. Continued use of Charle after any changes means you accept the updated policy.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@gocharle.com.

Nimbey Inc., registered in the United States.